Return and Refund Policy

Return & Refund Policy

At Saga Group, Inc., we want you to be completely satisfied with your purchase. Our Return & Refund Policy explains how returns, exchanges, and refunds are processed, ensuring a smooth and hassle-free experience.

1. Return Eligibility

We offer a 30-day return window, meaning you can request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be in the same condition as when you received it

  • Must be unused and unworn (with tags attached, if applicable)

  • Returned in its original packaging

  • Accompanied by a receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at:
service@weciolce.com

Once your return request is approved:

  • A return shipping label will be provided

  • You will receive detailed instructions on how to return your item

Important:
Items returned without prior authorization will not be accepted.

If you have any questions, feel free to contact us at service@weciolce.com.

3. Damaged or Incorrect Items

We advise inspecting your order upon delivery. If the item is damaged, defective, or not what you ordered, please contact us right away so we can resolve the issue promptly.

4. Non-Returnable Items

Certain products are ineligible for return, including:

  • Perishable goods (e.g., food, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials (e.g., flammable liquids or gases)

  • Original shipping fees

Additionally, we do not accept returns on:

  • Sale items

  • Gift cards

If you're uncertain whether your item qualifies for return, please reach out before initiating the process.

5. Exchanges

To exchange an item, the fastest method is to:

  • Return the original product

  • Once the return is accepted, place a new order for the replacement

6. European Union – 14-Day Return Right

If your order is delivered to the European Union, you are entitled to cancel or return your order within 14 days, for any reason, with no justification required.

Conditions:

  • The item must be unused, unworn, with tags attached

  • In its original packaging

  • Proof of purchase is required

This right applies in addition to the standard 30-day return policy.

7. Refund Process

Once we receive your return and verify its condition, we will notify you regarding the refund status.

If approved, refunds will be issued to your original payment method. Please allow up to 10 business days for processing.

Note that your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed and you haven’t received your refund, please contact us at service@weciolce.com.

8. Return Address

A return shipping label from Saga Group, Inc. must be used for all returns. Please do not send items back without it.

Return Address:
Saga Group, Inc.
7324 Marina Pacifica Dr N
Long Beach, California, 90803

Thank you for shopping with Saga Group, Inc.. We appreciate your business and are here to help ensure you have a great experience with us.